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An indispensable guide to learning how the dynamic partnership of human intelligence and AI can transform your T&D from good to brilliantTraining & Development with AI For Dummies helps you and your organization implement AI to give your training an effectiveness boost. You'll learn to use AI to help create personalized training, training videos, stories that resonate, and beyond. Major companies like Adobe and Amazon have paved the way for AI-enhanced training creation and delivery. With this book, you can join their ranks and discover the many ways AI can create efficiency and real-time feedback in workplace training. Learn how to use AI to automate administrative tasks for training and development Determine the best mode of delivery for training content Use AI to help you build effective virtual training and gamification Explore the possibilities of virtual reality, augmented reality, blockchain technology, and quantum computing There are lots of ways to transform your training and development programs with AI—creating tailor-made content, speeding up content generation, analyzing gap areas. Seasoned trainers and developers, newbies, content creators, corporate trailblazers, storytellers, team leaders, facilitators, human resources professionals, managers, curators, coaches, or consultants looking to revolutionize their organization's training approach will get the insights they need in Training & Development with AI For Dummies.

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Training & Development with AI
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Training & Development with AI by Sheryl Lindsell-Roberts Author of Business Writing with AI For Dummies foreword by Lorri Freifeld Editor/Publisher of Training magazine
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Training & Development with AI For Dummies® Published by: John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, www.wiley.com Copyright © 2026 by John Wiley & Sons, Inc. All rights reserved, including rights for text and data mining and training of artificial technologies or similar technologies. Media and software compilation copyright © 2026 by John Wiley & Sons, Inc. All rights reserved, including rights for text and data mining and training of artificial technologies or similar technologies. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the Publisher or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/ go/permissions. The manufacturer’s authorized representative according to the EU General Product Safety Regulation is Wiley-VCH GmbH, Boschstr. 12, 69469 Weinheim, Germany, e-mail: Product_Safety@wiley.com. Trademarks: Wiley, For Dummies, the Dummies Man logo, Dummies.com, Making Everything Easier, and related trade dress are trademarks or registered trademarks of John Wiley & Sons, Inc. and may not be used without written permission. All other trademarks are the property of their respective owners. John Wiley & Sons, Inc. is not associated with any product or vendor mentioned in this book. LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: THE PUBLISHER AND THE AUTHOR MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THIS WORK AND SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. CERTAIN AI SYSTEMS HAVE BEEN USED IN THE CREATION OF THIS WORK. NO WARRANTY MAY BE CREATED OR EXTENDED BY SALES OR PROMOTIONAL MATERIALS. THE ADVICE AND STRATEGIES CONTAINED HEREIN MAY NOT BE SUITABLE FOR EVERY SITUATION. THIS WORK IS SOLD WITH THE UNDERSTANDING THAT THE PUBLISHER IS NOT ENGAGED IN RENDERING LEGAL, ACCOUNTING, OR OTHER PROFESSIONAL SERVICES.  IF PROFESSIONAL ASSISTANCE IS REQUIRED, THE SERVICES OF A COMPETENT PROFESSIONAL PERSON SHOULD BE SOUGHT. NEITHER THE PUBLISHER NOR THE AUTHOR SHALL BE LIABLE FOR DAMAGES ARISING HEREFROM. THE FACT THAT AN ORGANIZATION OR WEBSITE IS REFERRED TO IN THIS WORK AS A CITATION AND/OR A POTENTIAL SOURCE OF FURTHER INFORMATION DOES NOT MEAN THAT THE AUTHOR OR THE PUBLISHER ENDORSES THE INFORMATION THE ORGANIZATION OR WEBSITE MAY PROVIDE OR RECOMMENDATIONS IT MAY MAKE. FURTHER, READERS SHOULD BE AWARE THAT INTERNET WEBSITES LISTED IN THIS WORK MAY HAVE CHANGED OR DISAPPEARED BETWEEN WHEN THIS WORK WAS WRITTEN AND WHEN IT IS READ. For general information on our other products and services, please contact our Customer Care Department within the U.S. at 877-762-2974, outside the U.S. at 317-572-3993, or fax 317-572-4002. For technical support, please visit https://hub.wiley.com/community/support/dummies. Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media that is not included in the version you purchased, you may download this material at http://booksupport. wiley.com. For more information about Wiley products, visit www.wiley.com. Library of Congress Control Number is available from the publisher. ISBN 978-1-394-35765-9 (pbk); ISBN 978-1-394-35766-6 (ebk); ISBN 978-1-394-35767-3 (ebk)
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Contents at a Glance Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Part 1: Revolutionizing Training and Development with AI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 CHAPTER 1: Igniting T&D with AI Sparks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 CHAPTER 2: Exploring the AI Training Emporium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 CHAPTER 3: Shaping Your Future as a T&D Extraordinaire . . . . . . . . . . . . . . . . . . . . . . 35 CHAPTER 4: Navigating AI’s Legal, Ethical, and Regulatory Compliance Worldwide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Part 2: Harnessing Core Principles of T&D in the AI Era . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 CHAPTER 5: AI Prompt Writing Skill Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 CHAPTER 6: Transforming Instructional Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 CHAPTER 7: Structuring Training for Lasting Results . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Part 3: Doing It Yourself (DIY) with AI . . . . . . . . . . . . . . . . . . . . . . . . 119 CHAPTER 8: Discovering All You Can About Your Learners . . . . . . . . . . . . . . . . . . . . . 121 CHAPTER 9: Weaving Stories into the Learning Journey . . . . . . . . . . . . . . . . . . . . . . . 137 CHAPTER 10: Revving Up Visuals with AI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 CHAPTER 11: Nailing the Right Tone Every Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Part 4: Leveraging AI for Effective Training . . . . . . . . . . . . . . . . . 189 CHAPTER 12: Building Connections with Virtual Instructor-Led Training . . . . . . . . . . 191 CHAPTER 13: Upping the Ante with Game-Based Learning . . . . . . . . . . . . . . . . . . . . . . 205 CHAPTER 14: Navigating the Podcast Scene . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 CHAPTER 15: Supercharging Your Training Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Part 5: Entering Dynamic Dimensions Aided by AI . . . . . . . . 255 CHAPTER 16: Entering the Immersive World of Virtual Reality . . . . . . . . . . . . . . . . . . . 257 CHAPTER 17: Discovering Augmented Reality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 CHAPTER 18: Demystifying Blockchain Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
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Part 6: The Part of Tens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289 CHAPTER 19: Ten Tips for Turning Feedback into Your Superpower . . . . . . . . . . . . . . 291 CHAPTER 20: Ten (Plus One) Ways to Find Funding for Training Initiatives . . . . . . . . 297 CHAPTER 21: Ten Ways Hackathons Can Turn T&D on Its Head . . . . . . . . . . . . . . . . . 303 Appendix: Lingo Lounge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
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Table of Contents vii Table of Contents FOREWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Foolish Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Icons Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Beyond the Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Where to Go from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 PART 1: REVOLUTIONIZING TRAINING AND DEVELOPMENT WITH AI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 CHAPTER 1: Igniting T&D with AI Sparks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Grasping the Essence of AI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Reframing AI as the New Internet Revolution . . . . . . . . . . . . . . . . . . . . . . 8 Following similar paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Transforming T&D job opportunities . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Forging a Path to Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Enhancing employee management . . . . . . . . . . . . . . . . . . . . . . . . . .11 Gaining the competitive advantage . . . . . . . . . . . . . . . . . . . . . . . . . .11 Extending markets and customer relations . . . . . . . . . . . . . . . . . . .11 Optimizing operational efficiency . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Enhancing skill development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Nurturing leadership and management skills . . . . . . . . . . . . . . . . . .13 Personalizing onboarding and orientation . . . . . . . . . . . . . . . . . . . .13 Encouraging continuous learning . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Processing emotions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Strengthening compliance and safety training . . . . . . . . . . . . . . . . .14 Supporting career development . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Promoting cross-functional training . . . . . . . . . . . . . . . . . . . . . . . . . .15 Avoiding Overreliance on AI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Understanding AI’s Achilles’ Heel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Looking to the Future . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Imagining exciting new prospects . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Securing your place in the future . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Knowing why AI won’t replace people . . . . . . . . . . . . . . . . . . . . . . . .21 CHAPTER 2: Exploring the AI Training Emporium . . . . . . . . . . . . . . . . . 23 Browsing the AI Showcase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Discovering AI you already use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Keeping up with industry trends . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Building a knowledge base for future decisions . . . . . . . . . . . . . . . .25
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viii Training & Development with AI For Dummies Trying Before Buying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Identifying your goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Engaging with the chatbot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Evaluating your interactions and integrating feedback . . . . . . . . . .27 Adjusting and optimizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Documenting what you discover . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Expanding gradually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Making the Investment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Checking out the tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Selecting what’s right for you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Choosing between free or a fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 CHAPTER 3: Shaping Your Future as a T&D Extraordinaire . . . . . . 35 Assessing Whether T&D Is Your Calling . . . . . . . . . . . . . . . . . . . . . . . . . .36 Choosing a Career Path and Specialty . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Exploring the Industries That Await You . . . . . . . . . . . . . . . . . . . . . . . . .40 Picking a Work Option That Suits You . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Getting Helpful Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Merging Your T&D Skills with AI Applications . . . . . . . . . . . . . . . . . . . . .45 Knowing AI’s role and yours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Navigating AI with confidence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Elevating Your Résumé for Today’s Business World . . . . . . . . . . . . . . .46 Using keywords that attract attention . . . . . . . . . . . . . . . . . . . . . . . .46 Letting AI be your sidekick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Maximizing your reach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Finding Professional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Additional resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 CHAPTER 4: Navigating AI’s Legal, Ethical, and Regulatory Compliance Worldwide . . . . . . . . . . . . . . . . . . 53 Implementing Data Privacy and Protection Measures . . . . . . . . . . . . .54 Tailoring training programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Developing policies and procedures . . . . . . . . . . . . . . . . . . . . . . . . .56 Handling and processing data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Responding to data breaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Continuously improving and adapting T&D . . . . . . . . . . . . . . . . . . .57 Balancing Innovation with Responsibility in AI Integration . . . . . . . . . .57 Considering AI transparency and accountability . . . . . . . . . . . . . . .58 Honoring employee rights and AI-driven employment decisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Realizing AI’s environmental impact . . . . . . . . . . . . . . . . . . . . . . . . . .59 Respecting human rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
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Table of Contents ix Protecting IP Rights: Ownership of AI-Generated Works . . . . . . . . . . . .60 Using AI Ethically and Effectively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Complying with Existing Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Going International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 PART 2: HARNESSING CORE PRINCIPLES OF T&D IN THE AI ERA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 CHAPTER 5: AI Prompt Writing Skill Sprint . . . . . . . . . . . . . . . . . . . . . . . . . 69 Understanding Why Prompts Must Be Precise . . . . . . . . . . . . . . . . . . . .70 Thinking of prompts as GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Honing your prompting skills to get better results . . . . . . . . . . . . . .71 Setting Your Response Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Having Conversations with Your Chatbot . . . . . . . . . . . . . . . . . . . . . . . .72 Keying in on Some General Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . .73 Asking less — getting more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Requesting one thing at a time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Being detailed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Asking open-ended questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Using keywords or phrases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Getting into Specifics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Structuring and organizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Personalizing and adapting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Assessing progress and gathering feedback . . . . . . . . . . . . . . . . . . .78 Garnering data analysis to generate insights . . . . . . . . . . . . . . . . . .79 Managing content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Fostering accessibility and engagement . . . . . . . . . . . . . . . . . . . . . .80 Creating scalability and delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Prompting AI for Help with Research . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Avoiding biases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Checking for accuracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 Respecting copyright laws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Making It Your Own . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 CHAPTER 6: Transforming Instructional Design . . . . . . . . . . . . . . . . . . . 87 AI-ifying Your Training with Popular Tools and Platforms . . . . . . . . . . .88 Leveling Up Instructional Design Models with AI . . . . . . . . . . . . . . . . . .89 Personalizing learning experiences . . . . . . . . . . . . . . . . . . . . . . . . . .91 Getting data-driven insights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Creating engaging interactive content . . . . . . . . . . . . . . . . . . . . . . . .94 Tailoring adaptive learning paths . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Streamlining assessment and feedback . . . . . . . . . . . . . . . . . . . . . .95 Enabling scalability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
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x Training & Development with AI For Dummies Spanning Hard and Soft Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Mastering hard skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Building soft skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Blending Instructional Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Offering Continuous Improvement and Updates . . . . . . . . . . . . . . . . . .98 Enhancing Collaboration and Communication . . . . . . . . . . . . . . . . . . . .99 Supporting Diverse Learners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Addressing Ethical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 CHAPTER 7: Structuring Training for Lasting Results . . . . . . . . . . . . 103 Creating a Themed Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Understanding Your Learners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Filling out the T&D Kick-Start Brief . . . . . . . . . . . . . . . . . . . . . . . . . .106 Relating to their goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Building on prior knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Bringing in interactive elements . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Encouraging questions and feedback . . . . . . . . . . . . . . . . . . . . . . .107 Sharing social proof through stories . . . . . . . . . . . . . . . . . . . . . . . .107 Dividing Content into Manageable Pieces . . . . . . . . . . . . . . . . . . . . . . .108 Breaking content into chunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Organizing your training with chunking . . . . . . . . . . . . . . . . . . . . . .108 Engaging learners with microlearning . . . . . . . . . . . . . . . . . . . . . . .109 Examining Different Ways to Train Learners . . . . . . . . . . . . . . . . . . . . .110 Making teams stronger with cross-training . . . . . . . . . . . . . . . . . . .111 Tweaking training with adaptive learning . . . . . . . . . . . . . . . . . . . .111 Relying on peer-to-peer training . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 Exploring branched scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 Processing ideas with spaced learning . . . . . . . . . . . . . . . . . . . . . . .114 Building skills with scaffolding training . . . . . . . . . . . . . . . . . . . . . .115 PART 3: DOING IT YOURSELF (DIY) WITH AI . . . . . . . . . . . . . . . . 119 CHAPTER 8: Discovering All You Can About Your Learners . . . . . 121 Introducing the T&D Kick-Start Brief . . . . . . . . . . . . . . . . . . . . . . . . . . .122 Donning Your Deerstalker Cap: Searching for Clues about Your Learners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 1. What are the learning objectives? . . . . . . . . . . . . . . . . . . . . . . . . .124 2. Who are the target learners? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 3. Will they be positive or negative toward the training? . . . . . . . .126 4. What’s their level of understanding about the topic? . . . . . . . .127 5. What’s the key message learners need to remember? . . . . . . .127 6 . What content needs to be covered? . . . . . . . . . . . . . . . . . . . . . . .128 7. How will the content be presented? . . . . . . . . . . . . . . . . . . . . . . .129 8. How will learners engage with the material? . . . . . . . . . . . . . . .130 9. What resources and materials are needed and available? . . . .130
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Table of Contents xi 10. What are the potential challenges or obstacles? . . . . . . . . . . .131 11. How will feedback be collected and used? . . . . . . . . . . . . . . . .133 12. What follow-up or reinforcement is needed? . . . . . . . . . . . . . .133 13. Which key questions like who, what, when, where, why, and how need to be answered? . . . . . . . . . . . . . . . . .134 Using AI as Your Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135 CHAPTER 9: Weaving Stories into the Learning Journey . . . . . . . . 137 Giving a Storytelling Boost with AI Tools . . . . . . . . . . . . . . . . . . . . . . . .138 Training through Tales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 Following a straight storyline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 Drawing learners in with interactive stories . . . . . . . . . . . . . . . . . .141 Turning data into a story . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142 Illuminating ideas through analogies . . . . . . . . . . . . . . . . . . . . . . . .143 Preparing case studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Looking at other types of story formats . . . . . . . . . . . . . . . . . . . . . .144 Spinning Your Experiences into Stories . . . . . . . . . . . . . . . . . . . . . . . . .146 Including a script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148 Culling Stories from Colleagues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149 Creating a level of comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149 Asking leading questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150 Thinking of Your Entire Session as a Story . . . . . . . . . . . . . . . . . . . . . .151 Setting the scene — The beginning . . . . . . . . . . . . . . . . . . . . . . . . .151 Building the plot — The middle . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152 Wrapping it up — The end . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152 Tying everything together . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 Crafting a Storyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 CHAPTER 10: Revving Up Visuals with AI . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Letting AI Do the Heavy Lifting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160 Knowing what tools are out there . . . . . . . . . . . . . . . . . . . . . . . . . . .160 Seeing is believing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160 Giving Your Slides the Right Kind of Pop . . . . . . . . . . . . . . . . . . . . . . . .162 Knowing which slides you should never include . . . . . . . . . . . . . .163 Using colors thoughtfully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164 Scaling for size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164 Using the Step-Action Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165 Thinking of Visuals Beyond Typical Graphics . . . . . . . . . . . . . . . . . . . .166 Including lots of white space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167 Selecting fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167 Limiting paragraph and sentence length . . . . . . . . . . . . . . . . . . . . .167 Using bulleted and numbered lists . . . . . . . . . . . . . . . . . . . . . . . . . .168 Including descriptive headings and subheads . . . . . . . . . . . . . . . .168 Presenting weights and measures . . . . . . . . . . . . . . . . . . . . . . . . . .168 Folding In Microvisuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
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xii Training & Development with AI For Dummies CHAPTER 11: Nailing the Right Tone Every Time . . . . . . . . . . . . . . . . . . 171 Reading the Pulse of the Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172 Powering the pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173 Punctuating with your voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174 Asking rhetorical questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175 Establishing the Right Vibe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175 Crafting formal training sessions . . . . . . . . . . . . . . . . . . . . . . . . . . .177 Going informal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177 Creating a balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178 Giving ’em a Little KISS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178 Focusing on simplicity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178 Using contractions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179 Eliminating trite expressions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180 Creating a Neutral, Gender-Sensitive Environment . . . . . . . . . . . . . . .180 Juggling Voices: Making Active and Passive Work for You . . . . . . . . . .181 Bringing your session alive with the active voice . . . . . . . . . . . . . .181 Being passive on purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182 Maintaining Consistency and Clarity . . . . . . . . . . . . . . . . . . . . . . . . . . .183 Adding a (Measured) Dose of Thoughtful Humor . . . . . . . . . . . . . . . .185 Using humor appropriately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186 Getting help from AI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187 Knowing When Jargon Is Cool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188 PART 4: LEVERAGING AI FOR EFFECTIVE TRAINING . . . . . . 189 CHAPTER 12: Building Connections with Virtual Instructor-Led Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Putting People at the Heart of Virtual Learning . . . . . . . . . . . . . . . . . .192 Partnering with a producer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192 Choosing the right background . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193 Keeping the momentum going . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193 Reducing screen fatigue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194 Blending Technology with Good Vibes . . . . . . . . . . . . . . . . . . . . . . . . . .194 Engaging Learners Before the Event . . . . . . . . . . . . . . . . . . . . . . . . . . .196 Sending invitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197 Providing prework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197 Keeping Everyone Engaged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198 Practicing Proper Etiquette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199 Preparing before the session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199 During the session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200 Communicating and interacting . . . . . . . . . . . . . . . . . . . . . . . . .200 Technical considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201 Ending the session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201 Following up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201 Knowing and Avoiding the Pitfalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
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Table of Contents xiii CHAPTER 13: Upping the Ante with Game-Based Learning . . . . . . 205 Understanding What GBL Is and Isn’t . . . . . . . . . . . . . . . . . . . . . . . . . . .206 Incorporating Games into Your Training . . . . . . . . . . . . . . . . . . . . . . . .208 Including intrinsic strategies with AI’s support . . . . . . . . . . . . . . . .208 Keeping It Simple with AI’s Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209 Digging deeper into how AI can help . . . . . . . . . . . . . . . . . . . . . . . .210 Going beyond basic chatbots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211 Applying Bloom’s Taxonomy to Your GBL Sessions . . . . . . . . . . . . . . .212 Reaping the Rewards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215 Overcoming the Challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216 Purchasing OTS Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216 Board and card games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217 Digital GBL tools and platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217 Gamified learning platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217 Marketplaces for training games . . . . . . . . . . . . . . . . . . . . . . . . . . .218 Knowing and Avoiding the Pitfalls of GBL . . . . . . . . . . . . . . . . . . . . . . .218 CHAPTER 14: Navigating the Podcast Scene . . . . . . . . . . . . . . . . . . . . . . . . 221 Podcasting: Your Ticket to Accessibility and Convenience . . . . . . . . .222 Using Podcasts to Integrate Sound and Skills . . . . . . . . . . . . . . . . . . . .223 Snagging the Best AI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224 Tuning Up with the Right Gear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226 Kicking Off Your Podcast Journey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228 Knowing your learners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228 Defining your objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228 Researching and developing content . . . . . . . . . . . . . . . . . . . . . . . .229 Bringing learners into the experience . . . . . . . . . . . . . . . . . . . . . . .229 Crafting tales that captivate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230 Reviewing and editing content . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230 Streamlining operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230 Promoting and Distributing Your Podcast . . . . . . . . . . . . . . . . . . . . . . .232 Knowing and Avoiding the Pitfalls of Podcasting . . . . . . . . . . . . . . . . .234 CHAPTER 15: Supercharging Your Training Videos . . . . . . . . . . . . . . . . 237 Weighing Your Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238 Making AI Your Coproducer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239 Spicing Up Your Videos with Avatars . . . . . . . . . . . . . . . . . . . . . . . . . . .241 Adding Captions to Boost Clarity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243 Crafting a Storyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244 Delving into the Spectrum of Training Videos . . . . . . . . . . . . . . . . . . . .245 Instructional videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245 Compliance training videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246 Safety training videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246 Product training videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248
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xiv Training & Development with AI For Dummies Soft skills training videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248 Hard skills training videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249 Bringing In the Pros or Doing It Yourself . . . . . . . . . . . . . . . . . . . . . . . .250 Creating your own masterwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251 Knowing and Avoiding the Pitfalls of Training Videos . . . . . . . . . . . . .253 PART 5: ENTERING DYNAMIC DIMENSIONS AIDED BY AI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 CHAPTER 16: Entering the Immersive World of Virtual Reality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Unleashing VR’s Power with AI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258 Reshaping Business Landscapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261 Exploring the Depth of VR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264 Training and educating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264 Enhancing learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265 Providing therapeutic benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265 Prototyping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265 Gaming and entertainment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265 Collaborating remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265 Finding Vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .266 Knowing and Avoiding the Pitfalls of Training with VR . . . . . . . . . . . .267 CHAPTER 17: Discovering Augmented Reality . . . . . . . . . . . . . . . . . . . . . 269 Supercharging Learning with AI and AR . . . . . . . . . . . . . . . . . . . . . . . . .270 Viewing Training through the AR Lens . . . . . . . . . . . . . . . . . . . . . . . . . .271 Using AI Tools of the Trade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274 Blending AR with Other Training Tools and Methods . . . . . . . . . . . . .275 Knowing and Avoiding the Pitfalls of AR Training . . . . . . . . . . . . . . . . .276 CHAPTER 18: Demystifying Blockchain Technology . . . . . . . . . . . . . . . 279 Revolutionizing T&D Documentation with Blockchain . . . . . . . . . . . . .280 Understanding the Training Applications of BT . . . . . . . . . . . . . . . . . .282 Credentialing and certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283 Microcredentialing and continuous learning . . . . . . . . . . . . . . . . .283 Decentralizing learning platforms . . . . . . . . . . . . . . . . . . . . . . . . . . .283 Applying Blockchain across Various Sectors . . . . . . . . . . . . . . . . . . . . .284 Peering into the Future . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285 Knowing and Avoiding the Pitfalls of BT . . . . . . . . . . . . . . . . . . . . . . . . .286
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Table of Contents xv PART 6: THE PART OF TENS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289 CHAPTER 19: Ten Tips for Turning Feedback into Your Superpower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Create a Safe Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291 Encourage Open Discussions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292 Review Nonverbal Cues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292 Conduct a Reflection Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293 Ask Key Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293 Incorporate Electronic Polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294 Get Peer Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294 Get AI to Help Interpret Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294 Act on Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295 Spotlight Your Value through Continuous Improvement . . . . . . . . . .296 CHAPTER 20: Ten (Plus One) Ways to Find Funding for Training Initiatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297 AI-Powered Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .298 Federal Government Grant Portals . . . . . . . . . . . . . . . . . . . . . . . . . . . . .298 State and Local Economic Development Programs . . . . . . . . . . . . . . .299 Industry-Specific Grants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299 Corporate Sponsorships and Foundations . . . . . . . . . . . . . . . . . . . . . .299 Professional Associations and Industry Groups . . . . . . . . . . . . . . . . . .299 Philanthropic Foundations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300 International Funding Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300 Grant Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300 Partnerships with Educational Institutions . . . . . . . . . . . . . . . . . . . . . .300 Bonus: Get a Copy of Grant Writing with AI For Dummies . . . . . . . . . . .301 CHAPTER 21: Ten Ways Hackathons Can Turn T&D on Its Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 Turning the Training Dial to a New Setting . . . . . . . . . . . . . . . . . . . . . .304 Making Training More Immersive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305 Developing Soft Skills in Real Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305 Onboarding New Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306 Improving Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306 Fostering Leadership Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307 Strengthening Workplace Collaboration . . . . . . . . . . . . . . . . . . . . . . . .307 Optimizing Business Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307 Driving Sustainability Initiatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308 Navigating Compliance Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308 APPENDIX: LINGO LOUNGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309 INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
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Foreword xvii Foreword As a journalist in the training and development (T&D) industry for the last 18 years, I admit artificial intelligence (AI) sends shivers of unease down my spine. But from a creative standpoint, I’ve found it also offers infinite possibilities and opportunities (once I got past the feeling of “cheating” when using it to assist in writing or editing articles). We’ve all heard countless times that change is hard and knowledge is power. That is especially true when it comes to AI — and incorporating AI into employee training and development. Many have compared the emergence of AI with the advent of the internet. Indeed, they each sparked strong reactions from both the naysayers and those quick to jump on the shiny object bandwagon. But in reality, AI is not a shiny object that will burn brightly for a few months or years and then fizzle out. Clearly, it is now interwoven into the fabric of our world — and will continue to play a bigger and bigger role every day. That means T&D professionals need to figure out how to collaborate with it to work better, faster, and smarter. As author Sheryl Lindsell- Roberts notes in Chapter 2, “AI won’t replace your creativity; it will amplify it. The real powerhouse is your HI [human intelligence].” While keeping legal, regulatory, and accuracy considerations in mind, many T&D professionals already are using generative AI to design courses; generate con- tent; curate resources; create and narrate videos; develop assessments; role-play and coach employees; analyze learning patterns, engagement, and retention; and more. As AI continues to evolve from a supportive tool to an active collaborator, traditional T&D functions and roles will change, and new necessary competencies and skills will emerge. “We’ve fundamentally redefined our mandate,” notes a member of Training magazine’s Training Hall of Fame in a recent white paper, L&D and AI: The Continuing (R)Evolution. “We used to be ‘Learning & Development,’ but now we are ‘Learning & Careers.’ We’re bringing together learning, performance manage- ment, leadership development, culture, internal mobility, career growth, skills and job architecture, and comprehensive assessments into a single, cohesive ecosystem with AI as its connecting engine.”
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xviii Training & Development with AI For Dummies For many T&D professionals, the holy grail is to achieve truly personalized learning by understanding each learner’s unique profile in order to construct a customized, dynamic learning plan that adapts in real time for continuous and exponential growth. AI may be the vehicle that finally helps us do that. So use this book as a road map, start your AI engines, and get ready for the ride of your life. As the saying goes, “It’s not the destination; it’s the journey.” Lorri Freifeld Editor/Publisher, Training magazine
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